Naidu urges departments to expand tech-driven governance, increase AI use; cites Mana Mitra WhatsApp services

Andhra Pradesh Chief Minister N. Chandrababu Naidu has asked state departments to deepen technology-driven governance and expand the use of artificial intelligence in public services. In a review meeting with officials, he pushed for AI-enabled decision-making and analytics to improve administrative efficiency and reduce the load on field-level staff.

Naidu suggested declaring 2026 as the year for “technology-driven decision-making” and urged departments to examine how AI tools can resolve citizen grievances faster. The thrust of the message was practical: use technology to shorten turnaround times, standardise processes, and improve service delivery outcomes.

What officials reported

Officials said 878 government services are being delivered through the Mana Mitra WhatsApp governance platform and that 1.43 crore users have used the services so far. The scale of usage was presented as evidence that citizens are willing to adopt digital channels when services are convenient and responsive.

How the push could change service delivery

• AI-assisted triaging of complaints and requests to route them to the right department.
• Faster turnaround with automated status updates and simplified documentation.
• Data-driven audits to identify bottlenecks and improve accountability.
• Staff training and performance reviews to ensure consistent digital execution.

If implemented as outlined, the approach could move beyond digitising forms to building measurable, analytics-led governance. The key test will be execution: training, safeguards, and clear service-level standards that keep technology aligned with citizen outcomes.