Andhra Pradesh CM urges wider AI adoption in governance, proposes 2026 as ‘tech-driven decision-making’ year

A push to make government decisions more data-led

Andhra Pradesh Chief Minister N. Chandrababu Naidu has urged departments to expand technology-driven governance and increase the use of artificial intelligence (AI) in public services. The message, delivered during a review with officials, framed AI as a tool to speed up decision-making, reduce workload for field staff and improve outcomes for citizens. ([timesofindia.indiatimes.com](https://timesofindia.indiatimes.com/city/vijayawada/expand-tech-driven-governance-boost-ai-use-naidu-to-officials/articleshow/127564372.cms?utm_source=openai))

Naidu also suggested positioning 2026 as a year focused on “technology-driven decision-making”, while stressing the need for staff training and performance reviews. The emphasis was not only on new tools but also on organisational readiness—skills, processes and accountability—so technology translates into better service delivery. ([timesofindia.indiatimes.com](https://timesofindia.indiatimes.com/city/vijayawada/expand-tech-driven-governance-boost-ai-use-naidu-to-officials/articleshow/127564372.cms?utm_source=openai))

WhatsApp-based governance and service expansion

Officials cited the Mana Mitra WhatsApp governance platform as a key channel in this approach, reporting that a large catalogue of services is already being offered through the system and that it has reached a significant user base. The administration’s pitch is simple: meet citizens where they already are, and use AI-backed analytics to handle scale. ([timesofindia.indiatimes.com](https://timesofindia.indiatimes.com/city/vijayawada/expand-tech-driven-governance-boost-ai-use-naidu-to-officials/articleshow/127564372.cms?utm_source=openai))

The timing of these discussions also aligns with a broader Indian policy and industry conversation about how AI should be deployed responsibly in high-impact areas like public services—where accuracy, bias and transparency can affect real lives.

• Use AI to improve grievance redressal and departmental efficiency.
• Mandate training so frontline and back-office staff can use tools correctly.
• Audit outcomes so technology adoption is measured, not assumed.

For citizens, the practical test will be whether response times fall, errors reduce and services become easier to access. For government, the challenge is to scale the tools without compromising fairness, privacy and reliability as AI becomes embedded in routine administration. ([timesofindia.indiatimes.com](https://timesofindia.indiatimes.com/city/vijayawada/expand-tech-driven-governance-boost-ai-use-naidu-to-officials/articleshow/127564372.cms?utm_source=openai))